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Operations Tools
Tools related to operations
2 tools
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Available Tools
Calculate expected waiting time in queues using queueing theory (M/M/1 model). Estimate wait times based on arrival rate, service rate, and number of servers.
Calculator
Queue
Operations
Planning
Estimation
Calculate call center staffing requirements using Erlang C formula. Determine agents needed based on call volume, handle time, and service level targets.
Calculator
Call Center
Staffing
Erlang
Operations